Shipping policy

Thank you for shopping with Gilura.
We’re committed to providing you with a seamless and reliable delivery experience. Please take a moment to review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Delivery times may vary depending on your location:

• United States, Canada & Europe: 7–15 business days

• United Kingdom, Australia, New Zealand: 10–18 business days

• Other Regions (Middle East, Asia, etc.): 10–25 business days

Please note: During high-demand seasons or holidays, shipping may take slightly longer due to courier delays.

Tracking Your Order

Once your order is dispatched, you will receive an email with your tracking number.
You can check your shipment status anytime using the tracking link provided.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact our customer service team at support@gilura.com.
We’ll work with our logistics partners to locate your order and ensure a resolution as soon as possible.

Customs & Duties

International orders may be subject to customs fees or import taxes depending on your country’s regulations.
These charges are the responsibility of the customer.

Questions?

If you have any questions about your order or shipping, feel free to reach out to us —
our team is always happy to help.